Comments, Compliments and Complaints

Dementia Training Australia is committed to delivering a high quality national service.

We’re happy if you are

There is nothing quite as motivating as receiving a kind word. In fact, when someone compliments a DTA activity or representative, it helps us to recognise the value of that service. So, if you’ve experienced outstanding service, please let us know.

We’re not happy if you aren’t

We are dedicated to providing you with the best level of service. Even with the greatest effort and best intentions, sometimes expectations are not met. If this happens, we want to hear about it. This will help us address issues as quickly as possible, improve DTA services, and restore your confidence.

What happens to feedback

When you submit a comment, suggestion or compliment to DTA using our online form, your submission will be reviewed by DTA as soon as possible.

All forms are handled in strictest confidence. If you are still not satisfied, you can ask the DTA Executive Director to review the matter.

Submit your feedback

dta feedback 02

All feedback is
reviewed ASAP

dta feedback 01

Feedback is handled
instrictest confidence

Send a general enquiry Submit
Submit a request for website support Submit
Send a comment or suggestion Submit
Send a compliment Submit
Make a complaint Submit
Submit a DSA referral Submit

How to tell DTA

Complete our online form (above) or post your feedback in writing to:

Dementia Training Australia
Innovation Campus,
Wollongong NSW 2500

All forms are handled in strictest confidence.

Still not happy?

In the unlikely event that a matter cannot be resolved directly with DTA, we recommend:

For vocational training matters, contact the Australian Skills Quality Authority (ASQA)

For issues regarding a Government funded program, email dementia@health.gov.au.

Australian Skills Quality Authority

Freecall 1300 701 801

People who prefer a language other than English should contact any of the above services through the Translation and Interpreter Service (TIS) on 131 450.

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